Question 1

Where do you ship?

Accepted Answer

I ship my artworks worldwide. 🌿
Within Germany, across the EU, to the USA, and many other countries – safely packaged and always with tracking.

Question 2

How much does shipping cost?

Accepted Answer

The exact shipping cost is shown at checkout before you place your order.As (http://order.As)a general guide:
 • Germany: from €5
 • EU: from €12
 • USA & Canada: from €45
 • Worldwide: from €55

I offer free shipping on larger orders:
 • Within the EU for orders over €200
 • Worldwide (including USA & Canada) for orders over €400
Free shipping is automatically applied at checkout once your order reaches the required amount.

Question 3

How long does delivery take?

Accepted Answer

• Delivery times vary by destination:
    • Germany: 2–5 business days
    • EU: 5–10 business days
    • USA & Canada: 5–15 business days
    • Rest of the world: 7–20 business days
   You’ll receive a tracking link via email as soon as your parcel is on its way.

Question 4

Will I have to pay customs fees when ordering from outside the EU?

Accepted Answer

Yes, when shipping outside the EU – for example to the USA, Canada, or Switzerland – import duties or local taxes may apply.
These fees are not included in my shop prices and are collected directly by the carrier (e.g. DHL Express / UPS).
In the USA, customs fees for artworks are usually between 0 % and 5 % of the declared value.

Each piece is declared as Original Artwork – no commercial merchandise to ensure smooth customs processing.

Question 5

How are the artworks packaged?

Accepted Answer

Each artwork is carefully and lovingly packed.
Originals are protected with extra layers, sturdy cardboard, and corner protection.
Fine-art prints are shipped flat or rolled, depending on size.

Question 6

What if there’s a delay with customs or shipping?

Accepted Answer

If a shipment is delayed at customs, the carrier will usually contact the recipient directly.
Of course, I’m here to help if any questions or issues arise. 💌

Question 7

🌿 7. Can I contact you if I have questions?

Accepted Answer

Yes, absolutely.

You can reach me through the contact form on my website or by email (i((info@makashavisions.com))nfo@makashavisions.com)(mailto:info@makashavisions.com) ((info@makashavisions.com))– I personally reply as soon as possible.